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This role serves as a senior leader within the engagement team, reporting to and taking direction from a Maximus operational leader while maintaining day-to-day responsibility for contract performance, operational execution, financial stewardship, client relationship management, and delivery quality.
This role will interact with a key client stakeholder and will provide leadership oversight for project management and quality assurance activities supporting a state-wide government program. The role requires a proven leader with strong judgment, executive presence, collaboration, communication, change leadership, and people management skills who can lead complex initiatives, influence stakeholders, and drive results in alignment with Maximus objectives.
Essential Duties and Responsibilities:
Perform as a key member of the senior management team responsible for meeting cost, schedule, and quality requirements of the project
Oversee all contract administrative functions including policy, budget, and resources
Responsible for all profit and loss activities related to the contract including monthly, quarterly, and annual budget and forecast
Participate with executive management to establish strategic plans, objectives, initiatives, and work plans
Identify risks and issues and develop mitigation plans and execution oversight
Oversee the quality and timeliness of contractually required reports and deliverables
Manage necessary corrective actions to ensure consistent application of laws, regulations, policies, and procedures pertinent to the project
Develop program performance goals and objectives and monitor achievement of such goals
Propose changes in policies and procedures to improve processes and ensure contract compliance
Participate with executive management to establish strategic plans, objectives, initiatives, and work plans
Lead day-to-day contract operations in alignment with direction provided by a Maximus operational leader, ensuring achievement of cost, schedule, quality, and performance requirements
Regularly interact with the key client stakeholder, maintaining strong working relationships, providing strategic and operational updates, and ensuring responsiveness to client needs
Provide leadership oversight for project management and quality assurance responsibilities supporting the project, ensuring effective planning, execution, monitoring, and continuous improvement
Responsible for all budgeting activities related to the contract and manage all financial activities related to the project, annual budget process, and monthly and quarterly forecast and review
Provide senior leadership across cross-functional teams, including setting priorities, aligning resources, removing obstacles, and driving accountability for results
Coach, mentor, and develop managers and senior staff; foster a high-performance, collaborative, and inclusive team environment
Engage in rebid and other business development initiatives to grow business
Serve as a primary point of contact for client leadership and internal stakeholders on matters of strategic and operational importance
Identify risks and issues and develop mitigation plans and execution oversight
Oversee the quality and timeliness of contractually required reports and deliverables and quality assurance and manage any necessary corrective actions to ensure consistent application of laws, regulations, policies, and procedures pertinent to the project
Develop program performance goals and objectives and monitor achievement of such goals
Propose changes in policies and procedures to improve processes and ensure contract compliance
Develop processes to support project changes and oversee their implementation
Direct and control the activities of a broad functional area through several department managers within the company
Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods
Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company
Participate in corporate development of methods, techniques, and evaluation criteria for projects, programs, and people
Ensure budgets and schedules meet corporate requirements
Regularly interact with executives and/or major customers
Use strong written, verbal, presentation, facilitation, negotiation, and conflict-resolution skills to influence decisions and resolve complex issues
Demonstrate sound judgment, professionalism, adaptability, and emotional intelligence when leading through ambiguity, change, and competing priorities
Drive continuous improvement, operational excellence, and innovation by assessing performance trends and implementing practical solutions
Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior-level leaders regarding matters of significance to the organization
Report to Senior Director or Associate Managing Director level within the Consulting group
Participate with executive management to establish strategic plans, objectives, initiatives, and work plans
Minimum Requirements:
Bachelor’s Degree in related field required.- 10-12 years of relevant professional experience required
Minimum of 3 years, within the past ten years, providing oversight for a statewide program
Minimum of 5 years, within the past ten years, being directly responsible for activities in administrative oversight
Minimum of 5 years, within the past 10, supervising at team on operations that involve large statewide programs
Minimum of 5 years, within the past 10, building and maintaining strong working relationships with clients and stakeholders
Demonstrated experience managing budgets, forecasts, operational performance, compliance obligations, and client deliverables in a complex environment
Proven ability to lead cross-functional teams, manage competing priorities, and deliver results in a fast-paced, matrixed organization
Strong interpersonal, communication, presentation, facilitation, negotiation, and relationship-management skills
Demonstrated leadership presence, sound judgment, critical thinking, decision-making ability, and the ability to build trust with clients, peers, and staff
Ability to coach and develop talent, lead through change, resolve conflict effectively, and foster accountability and collaboration
Experience in a client or public facing leadership role with regular interaction with government or regulated-industry clients preferred, including the ability to represent the organization effectively
Experience with project management and quality assurance functions for large-scale operational or technology-enabled programs preferred; experience supporting telecommunications or public service programs is highly desirable
Experience supporting government, regulated or large-scale operational programs preferred
Ability to travel 4 – 6 times a year (within California) is required
