Log In
Sign Up
Primary Responsibilities: The Customer Service Representative is primarily responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.
Skills & Competencies:
2+ years of experience in customer service-related positions.
High School Diploma or equivalent.
Over the phone sales and/or customer service experience in a call center environment.
Strong written and verbal communication skills.
Ability to multi-task in a fast-paced, high-call volume work environment.
Ability to prove critical thinking and problem-solving concepts.
Ability to be courteous in demanding situations and de-escalate callers
Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred.
Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.
Experience adhering a specific work schedule environment, including in-office operation, weekends and holidays, based on business need.
Reliable transportation to meet schedule work environment
Essential Job Functions: In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs.
Responsible for diagnosing customers’ needs and solving them in the same point of contact.
Provide basic information of our homes as well as company processes and procedures to our customers.
Daily interaction with cross-functional teams and departments to ensure customer requirements are met.
Resolve critical customer support issues in a timely manner.
All other duties and responsibilities as assigned.
