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The Senior Project Specialist manages the delivery of customer facing Consulting projects of high dollar value, risk, and complexity, consistent with client requirements and procurement policies/procedures. Works under only very general direction, independently determine and develop approaches to solutions, handling complex assignments requiring considerable judgment and initiative. REMOTE opportunity.
Responsibilities and Essential Duties:
- Lead and manage projects with technical team members, ranging from 1 to 10 technical consultants
- Handle status reporting – authoring, communications, impact/risk assessments, etc.
Lead management and account meetings by providing insights on the account, project schedule, scope and budget - Work with Technical Team Leads to ensure all technical objectives are in scope, represented in the plan, and managed accordingly
- Manage all stakeholders and build strong customer and subcontractor relationships
- Serve as the primary project Point of Contact for our clients
- Manage and coordinate support of urgent and complex issues
- Assure scope and requirements are monitored and controlled throughout the project’s life-cycle.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships
- Manage day-to-day client interaction, identify needs, expectations, and evaluate alternative business solutions
- Develop lasting relationships with client personnel that foster client ties
Present project quality, client and team satisfaction, and project success metrics during project review meetings with the managing director - Track and report weekly on-percent complete, schedule, burn, earned value, slippage, issues risks, and opportunities and other key project indicators
- Keep an accurate issues and risk tracking document with an associated mitigation plan
- Accurately forecast revenue, profitability, margins, bill rates and utilization
- Track and report team hours and expenses on a weekly basis
- Manage project budget and project profitability
- Determine appropriate revenue recognition, ensuring timely and accurate invoicing, and monitor receivables for project
- Conduct weekly meetings with the Project Accountant
- Work with Sales, Operations Director, and Account Manager to ensure clients achieve an understanding of expectations, deliverables, dependencies, risks and progress
- When appropriate, work directly with clients, or in concert with account management and/or team leads, to secure sign off on deliverables or documentation
- Communicate progress, risks, expectations, timelines, milestones and other key project metrics to clients and team members
- Complete special projects, as assigned.
- Perform all other duties, as assigned.
Minimum Requirements:
• Bachelor’s degree or equivalent experience.
• 5-7 years’ experience working in roles within contracts, sales operations, and/or project management.
• Experience working in a professional services environment.
• Experience working successfully in a matrixed organization structure.
Knowledge / Skills / Abilities (KSAs):
• Advanced knowledge of spreadsheet and database applications, data query tools, and MS Office applications, Excel.
• Understand basic revenue models, P/L, cost-to-completion projections and be able to make decisions independently, in-line with business plan objectives
• Understand consulting pricing models and billing procedures
• Strong written and verbal communication.
• Detail-oriented.
• Organized with ability to multi-task and manage multiple projects simultaneously.
• Self-managed.
• Demonstrated ability to build positive relationships with internal and external customers.
• Demonstrated ability to work efficiently and effectively under pressure and tight deadlines.
• A focus and passion for customer experience
• Experience collaborating with Sales and an Account Manager, operating as a team supporting each customer in their portfolio
• Critical thinker, with the ability to help create solutions and resolutions.
• Team player.
