Vacation Planner Full Time

This position is responsible for assisting guests in the entire “vacation planning” experience, which includes front desk and call center functions.

• Provide the ultimate first impression of Palmetto Dunes Oceanfront Resort.
• Handle inbound calls, which can include general Resort inquiries, vacation quotes, activity bookings, accommodation bookings, and golf bookings.
• Respond to all incoming leads from different channels and formats (online, chat, text).
• Follow up with all leads for resort-wide sales using lead management protocols and tools.
• Track lead & call information in appropriate formats.
• Cross-sell resort wide activities and merchandise.
• Other necessary duties as necessary to fulfill department needs.
• Adhere to and meet all department sales training techniques and requirements.

Requirements

• Strong written, verbal and social skills.
• Professional and courteous phone etiquette.
• Knowledge of local area, including Palmetto Dunes.
• Knowledge of resort activities.
• Ability to multi-task.
• Sales experience preferred.
• Computer skills – Word, Excel, Outlook

Tagged as: reservations, sales