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Maximus is currently looking for a Bilingual Outreach CSR (English/Spanish) in San Francisco, CA! Outreach CSRs are the face of Medi-Cal managed care in California. The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan.
**This is an onsite position at our San Francisco, CA location **
Why Maximus?
- Professional Development Opportunities- Participate in training programs, workshops, and conferences
- Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs
- Employee Perks and Discounts – Additional benefits and discounts exclusively for employees
- Tuition Reimbursement – Invest in your ongoing education and development
- Recognition Platform – Acknowledge and appreciate outstanding employee contributions
- Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
- Paid Time Off Package – Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage
- Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
- Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance
- Competitive Compensation – Quarterly bonuses based on performance
Must reside in San Francisco County and be willing to work onsite at our San Francisco location
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress
- Collaborate regularly with customers to attain program goals and sustain eligibility for services
- Conduct workshops and deliver various training services to customers
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs
- Follow up with customers to ensure their needs are met and address any queries or concerns
- Collaborate with team members, providing expertise and assistance in resolving participant issues
- Maintain accurate and timely case notes for all customer interactions and document related activities
- Share updates on outreach and engagement efforts with project staff
- Report identified barriers hindering customer engagement with the Provider to project staff
Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
- Reliable transportation and valid automobile insurance
- Valid CA Driver’s License
- Knowledge of the local community
- Willing and able to travel throughout counties as needed
- Fluency in threshold languages (English and Spanish)
- Six months of customer service experience
- Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
- Experience working with low-income and diverse populations preferred
