Operations Workflow Manager Full Time

Maximus is currently hiring for an experienced and results-driven Operations Workflow Manager to support our Kansas Eligibility Operations (KS EO) program. This is an onsite position in our Topeka, KS office. The Operations Workflow Manager is responsible for leading and optimizing daily operations within our team. In this role, you will ensure performance metrics are consistently met, implement corrective actions when necessary, and maintain compliance with corporate policies, project requirements, and ISO standards.

*This position is contingent upon contract award.*

Why Maximus?

• Work/Life Balance Support – Flexibility tailored to your needs
• Competitive Compensation – Bonuses based on performance included
• Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance
• Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage
• Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform – Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement – Invest in your ongoing education and development
• Employee Perks and Discounts – Additional benefits and discounts exclusively for employees
• Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities-Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities:

• Oversee the daily operations of a team to ensure performance metrics are met
• Provide action plans and timelines for performance improvement as needed
• Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution
• Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored
• Monitor performance goals and objectives for staff and complete related reports
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership
• Monitor compliance with ISO standards as applicable
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures
• Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed
• Responsible for identifying and resolving issues, problems, and concerns with employees
• Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary
• Provide direction to staff when complaints are escalated to management level
• Performs other duties as required by Project leadership

Minimum Requirements:

• Bachelor’s degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience- Three (3) or more years of people management experience
• Must have Medicaid and CHIP operations experience in support of state clients, preferable within the eligibility space
• Must be willing and able to work onsite in Topeka, KS