Assistant Branch Manager – Retail Client Experience Manager Full Time

Peapack Private Bank & Trust is a well-recognized, high-performing boutique bank and a leader in wealth, lending, and deposit solutions. We provide a broad range of sought-after products and services designed to help our clients establish, maintain, and grow their legacy through an innovative approach to private banking.

What makes Peapack Private different from our competition? As an institution with over 100 years of history, we have always believed in putting the well-being and needs of our employees and clients first. We are proud to be recognized by American Banker for the eighth consecutive year as one of the nation’s “Best Banks to Work For.” Our secret sauce, in a word, is our culture.

We value a diverse, equitable, inclusive, and safe workplace. Our one-team culture goes to great lengths to show all employees that they are valued members of the organization. We treat one another like family and communicate across the Bank in a transparent and frequent manner, respect and consider feedback from all levels, and operate with a philosophy grounded in hospitality and genuine human kindness.

There are multiple ways to build relationships and get involved; from joining one of our Cultural Ambassador sub-committees (focused on Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness), to participating in community service activities through our Volunteerism outreach, to joining LIFT (Leading Inspiring Females Together), a committee focused on enriching the lives of women. Simply put, our culture is amazing.

Position Overview:

Assists the Retail Private Banker in the day-to-day operation of the Branch and manages the insides sales process. In the Retail Private Banker’s absence, runs the branch, manages sales and ensures staff is current compliance of internal and external policy and regulations. Leads staff with regard to providing exceptional service to clients.

Key Responsibilities:

Assists the Retail Private Banker in the development, expansion and management of consumer and business account relationships within a branch, concentrating efforts in meeting customer needs for financial products and services. Identify customers with additional profit potential and develop action plans to expand these relationships; utilize sales programs to acquire new relationships.

Identify and refer business to all lines including wealth, lending and financial services.  Assist staff with promoting the sale of the bank’s products and services
Cross-trains branch staff in current or revised policies and procedures to increase their knowledge and productivity.  Acts as a role model and provide coaching and training to employees to help improve both sales and operational performance and to prepare for additional responsibilities.
Actively participates in ongoing training and regular sales meetings
Assists Retail Private Banker in enforcing Bank security policies and procedures. Conducts branch audits on a regular basis
Is a leader in assisting staff with resolving operating and servicing issues
Prepares and reviews daily, weekly and monthly branch reports as required
Opens and closes accounts and solves daily client needs
Must be able to perform teller duties, prove the main cash vault, the ATM’s and coin machines, when needed and to ensure that teller work is processed and daily proof is performed in accordance with bank policies.
Ensure compliance with all established internal policies and external regulations and suitability of the business environment. Keeps current with pertinent banking regulations, including but not limited to Reg. DD, Reg. CC, BSA, CRA, Right to Financial Privacy Act, FDIC insurance provisions, etc.
Serves as a role model for staff, provides guidance on appearance and dress, as needed.
Qualifications:

High School diploma or GED
Minimum of two years’ experience in branch banking
Ability to meet/exceed customer service needs, identify customers/project needs and prospecting clients
Working knowledge of bank’s products & services, letters of credit, sweep accounts, zero balance accounts, concepts & techniques, and cash management                services
Ability to model cross-selling techniques & close sales
Ability to resolve customer questions or complaints
Ability to manage staff and resolve conflicts
Ability to foster open communications; deliver presentations; demonstrate listening, speaking and written communication skills and translate technical materials
Ability to answer questions effectively; build relationships; build internal and external networks
Ability to act with integrity; demonstrate adaptability; work commitment; maintain a positive performance in all situations
Working knowledge of Microsoft Excel, Word, Access and Outlook
Ability to interact effectively and tactfully with all levels of the Bank
Ability to read, write and speak English clearly
Desired:

Notary Public commission
Assists Head Teller in ATM proofs, running of teller proof work as needed
Works as a Teller if required
Assist customers requesting assistance to safe deposit area in accordance with established security procedures
Participate in community organizations and activities to enhance the Bank’s image and develop additional business and referral sources
Performs all other duties as assigned
Benefits Overview:

We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, education reimbursement, wellness programs and more.  We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $50,829 to $65,000, plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.

Note: Incentives and/or benefits packages may vary depending on the position.