People & Culture Manager Full Time

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboards award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

https://www.springboardhospitality.com/

PRIMARY MISSION

Carry a portable radio, staying in constant communication with the central As the People and Culture (P&C) Manager, you will coordinate, administer and report on various human resource programs, system and procedures to aid in the attraction, retention and motivation of employees in accordance with policies, procedures and government laws and regulations while promoting a safe, fair, positive work environment. You are responsible for all recruiting, hiring and daily administration of various salary, benefit, government and employee relations programs. Part of your job is to recommend and implement procedural/process changes.

ESSENTIAL FUNCTIONS:

• Manage all recruiting, screening, interviewing, performing reference checks and coordinating department interviews for management and hourly candidates to ensure quality hires and compliance with federal, state and local laws and regulations. Manage the employment process from recruitment to hiring, and related advertising and documentation.
• Manage and implement the various in-house training programs to ensure consistent administration & reduce turnover, provide open communication and promote a positive and pro-associate work environment.
• Advocate the Open Door Policy by assisting in the counseling and/or discipline of associates as needed, through clear, calm and direct oral written communication, in accordance with the guidelines established by OLS Hotels & Resorts, dba Springboard Hospitality.
• To manage, direct and monitor the associate assets of the company, perpetuating an environment that is profitable, while meeting all health, safety and sanitation needs.
• Manage Paycom. Review Payroll & input/update new hires, make daily changes to ensure accurate, up to date information is available for payroll and management.
• Administer payroll process including maintaining related associate/payroll records, processing involuntary deductions such as levies and garnishments, checking and auditing timekeeping records for compliance with established standards, supervising compliance with time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and miscellaneous changes such as including computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.
• Administer all associate benefit programs, act as the intermediary with insurance and 401K plan administrators, reconcile all monthly billing to in house roster, ensures monthly premiums are paid in a timely manner, coordinates and control all benefit audits including group health insurance, COBRA, vacation, sick, leave of absences, jury duty pay and others such as Health Fairs, Los Angeles Region Metro Bus Pass Program, Associate Discounted Rooms Program, discount coupons, etc.
• Coordinate and manage Workers Compensation by maintaining verbal and written communication with injured associate(s), claims administration office, doctors, and departmental supervisors regarding the status of injured associate(s). Coordinates the legal aspects of Workers’ Compensation cases. Maintains accurate records of all verbal and written correspondence. Accurately prepares and maintains all Workers Compensation statistics including first reports, individual files, modified duty, and follow-up medical reports.
• Update and disseminate information regarding Workers’ Compensation as it relates to trends, regulations and the laws, ensuring full compliance. Ensures accident reports are properly investigated and reviews accident loss run reports to determine accident trends, progress and cost containment measures.
• Manage Leave of Absence Program and traces all Leaves of Absence to ensure compliance with Leave of absence Policy in conjunction with Federal/State protected
• Leave programs such as FMLA, Pregnancy, CFRA, Kin Care, Military, etc. Trace Leaves of Absence to include monitoring return dates of associates, verifying doctor’s notes, collecting insurance payments as necessary and responding to State Disability program.
• Manage Unemployment Claims and coordinates compliance between EDD/Hotel and Unemployment representative. Ensure Managers attend Unemployment Hearings.
• Assist in office administration including office equipment, supplies, maintain associate records, filing and other projects assigned to the People & Culture Department to comply with government laws and regulations and achieve Hotel goals.
• Develop advertising for Benefits & Associate Relation Events; and keep associate bulletin boards current, including, but not limited to communicate legal requirement, associate feedback, post memos, pictures of associate events, loss prevention materials.
• Perform other duties and responsibilities as required.
• Notify all managers monthly of reviews due & track completed reviews to ensure they are given in a timely manner.
• Bring all sensitive associate related information to the attention of the General Manager in all instances to limit liability.
• Conduct exit interviews, track trends and complete accurate turnover reports as needed.
• Position hotel as the “preferred employer” in the area by maintaining strong community relations with referral agencies to maintain strong applicant flow.
• Process P&C forms and respond to written and oral inquiries regarding verification of employment, wages, unemployment compensation & worker’s compensation claims, in a manner which is consistent and ensure that liability is minimized.

NON-ESSENTIAL FUNCTIONS:

• Actively lead the Safety Committee.
• Act as a facilitator in the Quality Assurance Committee.
• Assist in the competitive wage & benefit survey annually.
• Keep employee bulletin boards current, including, but not limited to post memos, pictures of employee events, loss prevention materials.
• Perform special projects as assigned.
• Maintain checkbook accounting for P&C related expense in employee relations, staff training, and recruitment advertising. Ensure purchase orders are completed for all purchases.
• Conduct exit interviews, track trends and complete turnover report in an accurate, timely manner.
• Assist with special projects as needed.

OTHER PERSONNEL ISSUES:

Abide by payroll policies, timekeeping procedures, Federal and State Wage and Hour guidelines and Springboard Rules of Conduct.
Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to the General Manager.
Read and abide by all the regulations and rules of conduct stated in the employee handbook.

Qualifications
JOB REQUIREMENTS:

Education:

• Four-year college degree or equivalent /education experience.

Experience:

• Experience is required in hospitality industry with at least 5 years’ experience as a generalist in human resources.

Skills and Abilities:

• Must have basic PC knowledge, minimum typing speed of 35 wpm, ability to write and communicate professionally, bi-lingual fluency a plus.
• Must be hospitality oriented and possess the ability to work under pressure.
• Should possess the ability to complete multiple tasks simultaneously.
• Requires thorough knowledge of a technical field or the practices and procedures of a professional field in order to perform non-repetitive analytical work.
• May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• May require supervision/management skills.

Benefits:

• Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

Competitive Base Salary
PTO
Medical, Dental, Vision, Life, Pet Insurance
401K
Costco Membership
Bereavement Leave
Management Contract Referral Program
Education Assistance
Additional Per Position

Employee Rates at all of Springboard Hospitalitys 35+ Hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
Retention Bonuses
Lead Share Program
Associate of the Month/Quarter & Company-wide Associate of the Year Programs
Associate Referral Bonus Program
Springboard Hospitality Core Values:

CONNECTED. We are plugged into people, technology and the cutting edge of culture.
INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

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