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About the Role
At Roswell Park Comprehensive Cancer Center, our support services are an essential part of the patient experience. In this role, you will lead the day-to-day operations of The 11 Day Power Play Cancer Resource Center and Elevate Salon, creating a welcoming, supportive environment for patients and caregivers. You will help guide individuals through services that support comfort, confidence, and healing, including wig and head covering programs, scalp cooling, and educational resources.
This opportunity is ideal for someone who thrives in a fast-paced, people-centered environment and is passionate about making a meaningful difference in patients’ lives. The starting annual salary for this position is $62,514 and this can include a full comprehensive benefits package.
What You’ll Do
You will play a key role in ensuring services run smoothly while enhancing the overall patient experience:
Oversee daily operations of the Cancer Resource Center and Elevate Salon to ensure seamless, patient-centered service
Support and guide patients and caregivers through available programs, including scalp cooling and wig and head covering services
Deliver compassionate education to help patients understand available resources and feel supported throughout their care journey
Coordinate the distribution of educational materials and support resources tailored to patient needs
Collaborate with clinical teams and internal partners to ensure alignment with patient care plans
Lead and support staff and volunteers, fostering a positive, respectful, and service-driven environment
Manage workflows, schedules, and program operations to ensure efficiency and high-quality service delivery
Identify opportunities to enhance programs, improve processes, and elevate the patient experience
Balance multiple priorities, adapt quickly to changing needs, and ensure consistent, high-quality support for all visitors
What You’ll Bring
We welcome candidates with a blend of operational, interpersonal, and service-oriented experience. Skills gained in healthcare, hospitality, retail, or nonprofit environments can all translate well into this role.
Preferred Qualifications:
Experience with scalp cooling programs or a willingness to learn specialized patient support services
Strong ability to adapt and shift priorities in a fast-paced, dynamic environment
Demonstrated success providing clear, compassionate communication to patients and caregivers
Proven collaboration with cross-functional teams, including clinical and support staff
Leadership experience supporting staff, volunteers, or program operations
Strong organizational and project management skills, with the ability to manage workflows from planning through execution
Proficiency in Microsoft Office and general computer skills
Excellent customer service mindset with a focus on empathy, respect, and responsiveness
Why You’ll Love Working Here
At Roswell Park, every role contributes to our mission of eliminating cancer’s impact. You will be part of a team that prioritizes compassion, innovation, and connection.
Make a visible difference in the daily lives of patients and families
Work in a collaborative, mission-driven environment focused on whole-person care
Help deliver supportive services that promote dignity, confidence, and well-being
Grow your skills in leadership, operations, and patient engagement
Join a culture that values inclusivity, respect, and continuous improvement
Access competitive benefits and resources that support your personal and professional well-being
If you are passionate about helping others feel supported and empowered during their cancer journey, we encourage you to apply and bring your unique strengths to our team.
